Refund Policy

Our promise

We want you to be happy with your tools. If something arrives faulty, damaged or not as described, we will replace it or refund it. This policy is fair and neutral and sits alongside your statutory rights.

Refund window

• Standard: request a refund within 30 days of delivery for unused items in original condition.
• Sweet Club and Sweet Studio members: the window is extended to 60 days.
• Faulty or damaged items: contact us and we will arrange a replacement or full refund including return costs.

For hygiene, some items can't be refunded

• Tools or moulds that have been used with food cannot be returned for hygiene reasons.
• Opened paper packaging (cups, cases, doilies, liners) cannot be returned once unsealed.
• This does not affect your rights where an item is faulty.

How refunds are paid

Approved refunds are made to your original payment method. Once we receive and check a return, we process the refund promptly; your bank may take a few days to show it.

Subscriptions

Sweetform Club is billed in advance. You can cancel any time and keep benefits until the period ends. Once a Sweet Studio quarterly mould has shipped, that quarter is non-refundable.

Disputes

If you have a problem, contact us first and we will work to resolve it. Email support@consideritchoco.shop · Phone +44 7626346377 · 153 Primrose Avenue, Rosyth, Fife, KY11 2TZ, United Kingdom. Governing law: England and Wales.